Refund policy
Return Policy
At [Nasty Shop], your satisfaction is our priority. We strive to provide high-quality products and exceptional customer service. Our return policy is designed to be clear, fair, and in compliance with EU consumer laws.
Custom & Print-on-Demand Products
Most of our items are made-to-order, including print-on-demand products, which are crafted specifically for you. For this reason:
- Cancellations: Once an order is placed, production begins almost immediately. This means cancellations are not possible after checkout.
- Returns: As these products are custom-made, they are non-returnable unless there is an issue such as damage, defects, or incorrect items.
However, if your item arrives damaged, defective, or not as described, we’re here to help! Please contact us at [shop@yoyonasty.com] within 7 days of receiving your order. Include your order number and clear photos of the issue, and we’ll work to resolve the problem promptly.
Standard Products (Non-Custom Items)
For items that are not custom-made or print-on-demand, you have the right to cancel your purchase within 14 days of delivery in accordance with EU consumer laws. To qualify:
- The item must be unused, in its original packaging, and in resalable condition.
- Return shipping costs are the responsibility of the buyer.
To initiate a return, please contact us at [shop@yoyonasty.com] with your order details, and we’ll guide you through the process.
If You’re Unhappy with Your Order
We believe in great customer service. If you’re dissatisfied with your purchase for any reason, we encourage you to reach out to us at [shop@yoyonasty.com]. Whether it’s a question about your order, a concern about quality, or feedback on your experience, we’re here to listen and find a solution that works for you.
How to Report an Issue
To make the process smooth and efficient:
- Contact us at shop@yoyonasty.com within 7 days of receiving your order.
- Provide your order number and photos of any damage, defects, or incorrect items.
- We will review your case and offer a resolution, which may include a replacement, store credit, or refund.
Additional Information
- Refunds: If eligible for a refund, it will be processed to your original payment method within 5–10 business days after approval.
- Shipping Delays: Please note that delays in shipping do not qualify for refunds or cancellations unless they exceed a reasonable timeframe.
- Custom Fees: Customers are responsible for any customs fees, duties, or taxes that may apply to international orders.
Contact Us
Your trust matters to us. If you have any questions, concerns, or need assistance, please don’t hesitate to contact us at [shop@yoyonasty.com]. We’re always happy to help and ensure you have the best experience shopping with us.